Refund policy

Returns and Refunds

Last updated: November 12, 2026

Website orders and Amazon orders

This policy covers purchases made directly on oraluce-us.com, operated by Chongqing LittleJungle Network Technology Co.,Ltd. If you placed your order on Amazon, please use the return or refund process for that order in your Amazon account. Website purchases and Amazon purchases are separate transactions; this policy does not change the terms that apply to an Amazon order.

Requesting a return within 7 days

You may request a change-of-mind return within 7 calendar days after delivery. For a return that is not due to a product quality issue or an incorrect item, the item must be unused and in its original packaging. Please contact us through our contact form with your website order number, the item you wish to return and the reason for your request.

The 7-day period is the deadline to request a voluntary return, not a requirement that the parcel arrive at our warehouse within those 7 days. It does not restrict any longer or nonwaivable rights or remedies you may have under applicable law.

Damaged, defective or incorrect items

If an item arrives damaged, is defective or is not the item you ordered, contact us through the contact form with your order details and a description of the issue. Photographs can help us assess the issue where available. We will arrange the appropriate return instructions and remedy. We pay return shipping for quality issues and incorrectly supplied items. The unused-item and original-packaging conditions for change-of-mind returns do not limit your legal rights concerning faulty or incorrectly supplied goods.

Return shipping and fees

You pay the return shipping cost for a change-of-mind or other non-quality return. We pay the return shipping cost for a quality issue or an incorrect item. We do not charge a restocking fee. Follow the return instructions we provide so that the return can be identified and routed correctly.

Return authorization and address

Please contact us before sending an item back. We will provide authorization and return instructions, including the correct routing details. Do not send a parcel to the following warehouse unless our return instructions authorize that address:

425 Elizabeth Avenue
Somerset, NJ 08873
United States

This address is provided only for authorized returns. It is not presented as our registered corporate office or a general customer-support address. Our authorization process does not remove any nonwaivable consumer right.

Inspection and refunds

After your returned item is received, we will inspect it and initiate any approved refund to your original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund after we initiate it. If you have not received a refund notification within this processing period, please contact us through the contact form with your order number.

This processing period does not extend any shorter refund deadline required by applicable law, including deadlines that apply when unshipped merchandise must be refunded. A refund required by law will not be replaced with store credit without your agreement where that would be unlawful.

Cancellations and delayed shipment

You may request cancellation before your parcel is handed to the carrier by contacting us promptly through the contact form. We will confirm the order status and the cancellation outcome. A tracking number or shipping label does not by itself establish that a parcel has been handed to the carrier. Once an order has been handed to the carrier, we may be unable to stop delivery; the return process and your applicable legal rights remain available.

If we cannot ship within the applicable promised period or legal deadline, we will notify you, explain the available delay or cancellation options and provide any refund required by law. Your statutory rights concerning delayed shipment, non-delivery or other problems are not limited by the voluntary 7-day return window.

Contact and your rights

For website order, return or refund questions, use our contact form. Please include your website order number and a clear description of the request. Nothing in this policy excludes or restricts any consumer right or remedy that cannot lawfully be excluded or restricted. Later policy changes will not retroactively reduce rights that apply to an existing purchase.